US Shipping

US Shipping Information

We are dedicated to ensuring that your experience with us is seamless and enjoyable, especially when it comes to shipping. We have partnered with DHL Express, our reliable shipping partner, to guarantee you a premium delivery service.

Shipping Schedule:

  • Our shipping days are from Monday to Friday, excluding public holidays.
  • We aim to dispatch your orders within 24-48 hours of your purchase.

Estimated Shipping Time:

  • Once dispatched, expect your order to arrive within 2-4 business days.
  • Please note: These are estimated shipping times and, while we strive to meet them, we cannot guarantee delivery within these exact time frames.

Shipping Costs:

  • Enjoy free shipping on orders over 129 USD.
  • For orders under 129 USD, shipping charges will be applied based on the total weight of the order. The full shipping cost will be displayed at checkout.

Responsibility for Lost, Misplaced, or Stolen Parcels:

  • Once your order is in the care of DHL Express, Lash Jungle PRO is not responsible for any parcels that are lost, misplaced, or stolen.
  • If your parcel goes missing, please contact the DHL Express Customer Center directly to lodge an enquiry. They can provide faster and more precise assistance in these matters.

Taxes and Duties:

  • Please be aware that Lash Jungle PRO is not responsible for any additional customs charges or fees once your package leaves our facility.
  • These charges are the sole responsibility of the purchaser.
  • For more information on customs policies, we recommend contacting your local postal or customs office.