We are dedicated to ensuring that your experience with us is seamless and enjoyable, especially when it comes to shipping. That's why we have partnered with DHL Express to provide you with the best delivery experience possible.

Daily Cut-off Time

If you place an order before the cut-off time of 12pm (AEST), it will be processed and shipped the same day. Orders placed after this time will be shipped the next business day. We ship orders Monday to Friday.

New Zealand Orders 🇳🇿

• All orders are shipped via DHL Express.
• Shipping time: 1-4 business days after dispatch.

Please note: The estimated shipping times are provided as a guide, and while we strive to meet them, we cannot guarantee delivery within these exact time frames. 

• Orders over 250 NZD will have Free Express Shipping.
• All orders under 250 NZD will be subject to shipping charges, which are determined by the total weight of the order. The complete shipping cost will be displayed at checkout after you have entered your address.

Taxes and Duties for International Orders:

• Please be aware that Lash Jungle is not responsible for any additional customs charges or fees.
• For more information on customs policies, we recommend contacting your local postal or customs office.

Lost, Misplaced, or Stolen Parcels

• Once your order has been dispatched, Lash Jungle is not liable for lost, misplaced, or stolen parcels. For any problems or inquiries, contact DHL Express customer service.

Store Pickup

• Unfortunately, we do not offer pickup at this time.

Can't find what you need? Contact our friendly customer support team for assistance.